All orders are processed and packed within 24 hours of order being placed, excluding weekends and public holidays. Once your order has been shipped, you will receive an email with tracking information from Australia post.
If you have any shipping/returns questions, please email us at firstname.lastname@example.org.
SHIPPING RATES AUS:
- Free standard shipping for orders $99 & over
- Flat rate of $7.95 standard shipping in Australia for all orders under $99
- Express shipping available for $12.95
SHIPPING RATES NZ:
- Free standard shipping for orders over $129
- Standard shipping $9.95 for orders under $129
SHIPPING RATES INTERNATIONAL:
- Free international shipping for orders over $199
- International shipping $19.95 for orders under $199
- Standard shipping: 3 - 7 business days after dispatch from warehouse
- Express shipping: 1 - 3 business days after dispatch from warehouse
- International shipping: 8 - 10 business days after dispatch from warehouse
We're sure that you will love your Lineate gear as much as we do, however, if for any reason you aren't happy with your purchase we will happily provide you with a store credit. For any return to be processed, the following requirements must be met:
- Item in brand new condition
- Unwashed & unworn with tags attached
- Items returned within 28 days of purchase
- Full priced items only
For customers that are wanting to exchange for another size or have changed their mind about a colour or a style, it was will be the customers responsibility to return the product in the post to the below address. Once returned, Lineate will pay for the postage to get your new item to you. See below returns address:
PO Box 412, Sandringham.
Refunds will only be honoured if item is faulty or damaged.
DAMAGED OR FAULTY ITEM RETURNS:
If you believe that your item is faulty or damaged, please email us at email@example.com along with clear photos that show what you believe to be faulty or damaged along with your proof of purchase.
Please note that not all issues with the product are due to a fault, they can be caused by improper use of the product or incorrect usage of care instructions and as a result may not be deemed to be faulty.
- Lineate is not responsible for any postage delays, lost or stolen packages and it is the customers responsibility to provide the correct shipping details.
- Customers will not be reimbursed if the wrong address details are given at checkout.
- Shipping costs are non-refundable.
- Lineate is unable to modify or cancel processed orders.
- Any items that are returned to sender will incur additional postage fees to re-send the package.